Founded in 2019, Jules decided to fulfil a life long dream and open up a retail store. She wanted to created a store that celebrated local, sustainable and ethically sourced clothing and lifestyle products.

Pheobe & Lulu is now a popular Melbourne Boutique with a strong Online Presence selling a selection of homewares, fashion, baby goods, gifts and hair care. Shop in store or browse online to find that special piece you have been looking for.

Pheobe and Lulul Policy

Return Policy

In accordance with the Australian Consumer Laws we do not provide refunds for change of mind, incorrect sizing returns or if you find the product cheaper elsewhere. If however, your items are the wrong size we will happily exchange this item to the correct size, however the cost of additional shipping is the customers responsibility, alternatively items purchased online may be exchanged in store. Where an exchange of size is not possible you will receive a store credit of the same value. The following conditions must be met to satisfy an exchange: 
i) Exchanges are only available for 14 days from the date of purchase 
ii) The item must be in it’s ‘original condition’
iii) Original Condition; item is unworn and has tags still on
iv) You are able to show proof of purchase : i.e receipt, order number 

Where the item has a major problem:
i) it has a problem that would have stopped someone from buying it if they’d known about it
ii) it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
iii) it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
iv) it creates an unsafe situation. 
We will happily exchange or refund your item provided that you are able to show proof of purchase. 
Where the items are faulty you may recover any postage costs from us, by giving us your receipt as proof of payment from your postage service.  

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Privacy Policy

This document sets out the Privacy Policy that govern the use of the Pheobe and Lulu website.

Pheobe and Lulu is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and banking information for payment.
This Personal Information is obtained, via our website www.pheobeandlulu.com We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our goods to you, providing information to our customers and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
•          Third parties where you consent to the use or disclosure; and
•          Where required or authorised by law.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Pheobe and Lulu will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
114 Charman Road Mentone
pheobeandlulu@gmail.com   

Loyalty Programs and Promotions 
On occasion Pheobe and Lulu offers promotions via email or text message services. As a registered member of pheobeandlulu.com.au, you may be eligible to receive email promotions that contain offers including discount codes, free shipping or other promotions. 
Please not that misuse of promotions or codes may result in your order being cancelled, it is your responsibility to adhere to the terms and conditions stipulated in order to successfully redeem your offer.

Promotion Codes 
Please note that where a promotion code is used these are not considered merchandise and where there is a minimum spend required the code will not count towards the minimum purchase requirement. All promotion codes will be time sensitive and cannot be used after they have expired. These promotions are not redeemable for cash and are often limited to once use per person.


External Links 
At times Pheobe and Lulu may contain links to third-party websites (“Other Sites”) for your convenience, or that are not under the control of Pheobe and Lulu. Pheobe and Lulu do not imply endorsement or association to Other Sites and accepts no responsibility regarding the quality, nature or reliability of the Other Sites that are accessible by hyperlink from our site or link to the Sites. It is your responsibility for viewing and accepting the privacy statement and terms of use of the any third-party sites. 


Intellectual Property 
You must not copy any part of our website without prior written consent of Pheobe and Lulu. 

Terms and Conditions

This document sets out the Terms and Conditions that govern the use of the Pheobe and Lulu website. 

Throughout the site, the terms “we”, “us” and “our” refer to Pheobe and Lulu. Pheobe and Lulu offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

Please ensure that you read these Terms and Conditions in addition to our Privacy Policy before using this website. If you do not agree with our Terms and Conditions and/or Privacy Policy please do not use our website. If you do continue to use our website it is implied that you agree to our Terms and Conditions and Privacy Policy.
Our website is to only be used for personal usage. 


Information Accuracy 
To the best of our ability we try to ensure that all information on the site is accurate, complete and current. However on occasion information may be out of date, inaccurate or incomplete. All specifications, descriptions and prices of products on the Site are subject to change at any time without notice. Due to the differences in computer systems we cannot guarantee that your computer will accurately display the colour of the product. We do not warrant the accuracy or completeness of the information, content or materials provided through the Site. 
The inclusion of any product on the Site at a particular time does not imply or warrant that these products will be available at any time. We reserve the right to discontinue any product at any time. Prices quoted on the website may differ from that in store.


Terms of use: 
While using the Pheobe and Lulu website you must not: 
i) impersonate another or provide any other persons details other than your own; 
ii) restrict or inhibit another person from using the website 
iii) use the website for any illegal or unlawful activity 
iv) breach the copyright, trademark or intellectual property rights of Pheobe and Lulu or a third party unless you have been given prior written consent from Pheobe and Lulu
v) upload, post, email, transmit or otherwise make available any software that may contain a virus or other information that is designed to interrupt, destroy, disrupt, corrupt or limit the operation of Pheobe and Lulu website, its servers, software, hardware or equipment; 
vi) engage in activity that is likely to cause harm or interfere with any operations of Pheobe and Lulu website.


Terms of Sale 
By placing an order with us, you are;
i) Offering to purchase a product 
ii) Ensuring all information that you provide us is accurate and you are an authorised user of the payment method provided. 

The receipt by you of order confirmation does not constitute our acceptance of an order. 
We reserve the right to accept, modify or decline orders. 


Payment Terms 
All of our prices are in Australian Dollar (AUD).

Customers must provide Pheobe and Lulu with complete, accurate and current details when making purchases. 

Pheobe and Lulu will not be held liable where we are provided with an incorrect delivery address at the time of purchase or returned goods. Any additional expenses that are incurred due to this fault is the responsibility of the customer.

When you place an order on the website, you authorise us to deduct payments from your credit card.

If for whatever reason we cannot charge your credit card or if a payment is declined or returned for any reason we reserve the right to cancel your order. Where we are charged a fee for processing your credit card by your bank or financial institution you will be held liable for these charges and will be notified by us where this occurs. 

Customers will receive a confirmation email upon the order being received. 

The payment methods we accept include Visa, Mastercard, Amex and PayPal. 

While we take all necessary steps to ensure your confidentiality and personal information remains secure, you must understand that it is impossible to completely guarantee that the transmission of data over the internet will always be totally secure. 
Any information that you provide to us on the website is done at your own risk. 

Pheobe and Lulu is against any fraudulent behaviour. If we find anyone trying to use another’s personal details, we will reports all transaction information the Australia Federal Police and banking authorities.

Cancellation 
Your order may be cancelled at any time due to but not limited to inability to authorize a payment, insufficient stock and suspicion of fraudulent intent.  

If the merchandise you order become unavailable and you have paid for this we will contact you and promptly refund the cost of that merchandise to you.

Shipping and Delivery

Orders are processed from Tuesday - Saturday excluding public holidays in Victoria, Australia. 
Over busy periods such as Christmas order processing may take longer than expected due to the high volume of orders.
Upon the order being shipped customers will be provided with a tracking number. 
Pheobe and Lulu use Sendle and Australia Post to ship items. 
Pheobe and Lulu only ship within Australia and do not have express shipping available. 
Pheobe and Lulu will not be held liable or responsible for a item not arriving on time.
Pheobe and Lulu will not be held liable or responsible for undelivered merchandise. 
For cost of shipping please refer to the pricing at checkout.